REFUSE TO PAY A CLAIM,AS AN INVOICE IS NOT PROOF

Hollard Motor extender AKA as Mototech. Firstly whats up with this mechanical insurance companies. When its time to take your money you promised peace of mind motoring, but come time to pay that's another issue. For the last three years i have been paying my monthly mechanical insurance premium to Hollard Motor . Number 1 i have not been paid to date for a service carried out 9 month back, excuse is i did not submit the invoice, strange i have a reference number 54477. UNPAID. After three year with no claim my car BMW M3 finally had a throttle motor failure. I give the claims department a call, and my claim is authorized. I ask the consultant if they will pay the repairer or should i settle and forward as done with service invoices previously, i am advised to pay and i will be paid back. Well guess what its 4 months down the line im still waiting to be paid the outstanding amount of R14500.00 The excuse is that they want proof of payment. Well whats the purpose of an invoice which i have with a receipt that clearly states paid in full on both service and warranty claims. If you think im taking your company for a ride send for the faulty part to be picked up. WHATS PROOF OF PAYMENT