Refusal to pay for my router

All I want to know is,will cell c and Hollard pay for my router or not. The response I got from the 2 company is that the reason they are not paying for My router is that from April till July they can't see activity on the router. My question still remains, where was it because I was getting notifications on data usage and I still have those messages. Are you going prolonging this so you can tell me the claim is over 3 months?

At least have the decency to give positive response or do I need to cancel all my contracts?