Refusal to make repairs by Hollard

Hello Peter<br> I was involved in an accident on the 12th of February where another car bumped into mine. <br> When I phoned to make a claim, I was told that my policy does not appear on the system however when I went in person they apologized and sent through a Tow Truck to collect the car to a panel beater for assessment.<br> I supp**** the insurance with the registration number of the third party including the persons cell phone number.<br> <br> I phoned several days later (16th February) to inquire about the progress to my claim and I was informed that they are not able to get hold of the third person (as the third person is not picking up their phone when they try to contact them).<br> <br> When I phoned the panel beater I was informed that Hollard has not authorized them to start making the repairs as the third party should be making the payments.<br> Is it my responsibility to get the third party to respond (to calls by Hollard) for the contract between myself and Hollard to be enforced (them making repairs to my car) or should) ?