Refusal for thirdparty payment

Hi I am extremely disappointed with the service I’ve received. My accident happened on 28 November 2024, and even today – over 8 months later – my car is still not fixed. I’ve provided all the required proof, yet I keep getting asked for a video from a dashcam, which my car does not have. The third-party driver also doesn’t have one.

To make things worse, the lady handling my account is rude and unhelpful. Instead of assisting or giving me updates, I’m met with attitude and delays. This has been a frustrating and stressful experience, and I feel like I’m being ignored and treated unfairly.

I expected better service and communication. No one deserves to wait this long to have their car repaired after an accident. Very disappointing.