REFUND

<p>I was debited more than my monthly premium. I have 2 insurance with hollard from my knowledge im suppose to pay R60 for each as per an sms received from Hollard after a claim i made on the insurance advising of the increase from R57 to R60, on the 26th of august debit orders went through taking R139 for each insurance, i than contacted hollard customer care centre on the same day, of which i was advised that my premium is now R75 for each and they do aknowlwdge the incorrect amount being debited on my account and was advised that a case will be logged with finance department and i will receive my refund within 3 working days, i have been waiting for my refund from the 26th till to date, i than decided to contact the contact centre today seeing that no one from the company is contacting me as i was promised when i called them on the 26th of last month and the lady i spoke to promised to call me back today with feedback on my refund but she never called or sent an email, the service ive been receiving from Hollard is very poor, no one contacted me to advise about the increase from R60 to R75, what about my other debit orders that didnt receive money on this day cos Hollard decided to debit more than they were suppose to debit.</p>