Recovery of Excess

I submitted a claim in May and received a letter stating that Hollard have appointed a tracer to trace the third party in this matter and that I would receive a progress report within 60 days dated 25/05/2015.I contacted Hollard and gave them detailed contact information of the 3rd party including the broker, telephone number and contact names. The third party had acknowledged that the accident was their fault. It is now almost 10 weeks later and I called Hollard, spoke to Lebo to be told that she has not managed to trace the correct claim number from M&F and also has made no effort to contact the broker directly. I would really appreciate it if someone could please make some effort to recover my funds as I am R2000 out of pocket for an accident that was clearly not my fault. <br>