Received summons, no response

Hi,

On the 2nd March 2015 I was in a vehicle accident while insured under Execuline, an underwriter of Hollard, I have been pestered a couple times about this accident and today received a summons.

I had full comprehensive cover at the time of the accident, my broker sent the details through to Hollard.

I'm not sure if you want your clients to receive summons before settling the claims, I can assure you, it's not a pleasant experience.

Some feedback and closure on this would be greatly appreciated.

Daniel