really bad service

I never had such a bad service in my life.it took me a week and a half to get true too Hollard motor xtender and until today nobody contacted me.the claims department is not available when I phoned road side assistance they gave me allot of numbers too phone and everything I phone it's only music that plays.ive send a few emails no one rep****.until today I never spoke to anyone.i than decided to go on the enternet too apply for a new account they phoned immediately and even that person couldn't help me.eventually I phoned another company for roadside assistance and they helped me immediately.when my car got to to the dealer she got true and Hollard couldn't even help me.i don't even have a problem with that but the fact that I couldn't get true too roadside assistance or speak to the claims department was so sad.iam closing my account and is looking for a reliable warranty plan.and I wanted to extend my plan but not to be able too talk to someone is really bad service.