R5000 deposit

<p>I had a very bad experience with hollard memorial benefit my dad passed away on the 18th of November 2015. I called in to claim the R5000 i was told it has been paid on the 23rd . I've waited for the money to be cleared. I was told again to wait until the 1st cause the funds gets realeased every first day of the month. I called again on the 3 i was told to wait for 2 more days. Until today the 19th of December a month later nothing has been resolved. I've sent through my bank statement stating that i never received the funds.</p>