Quick to sign you up, poor when you need to claim

Huge frustration in trying to get a claim sorted out on Hollard MotorXtender. The call centre is completely understaffed and I spent cumulatively an hour on hold before you even get to speak to an operator. They were in no rush to work efficiently, despite the fact that my car was in the garage awaiting authorisation for the repair. The delay was ascribed to their call centre agent entering the incorrect odometer reading for my car!!

Finally after many phone calls they paid. A letter to their complaints team in April was unanswered. A letter to the Hollard complaints (yes the same mail that responds with the vague answers on Hellopeter) in May is unanswered.