PROMISES AND NO SERVICE

<p>Good day</p> <p> </p> <p> </p> <p>Chantelle has forwarded your query on to premium refund. Thank you</p> <p> </p> <p>Lee-Ann Owgan.</p> <p>Senior Claims Assessor | Hollard Life | South Africa</p> <p>T: +27 ********** | F: ********** | E: ********** | W: www.hollard.co.za</p> <p> </p> <p> </p> <p>From: susan&leon nortje ********** <br /> Sent: Monday, November 28, 2016 1:45 PM<br /> To: Lee-Ann Owgan<br /> Cc: Chantelle Aspden; Louis De Vries; 'AC Makelaars'<br /> Subject: FW: P ********** <br /> Importance: High</p> <p> </p> <p>Hallo Lee-Ann,</p> <p> </p> <p>The email address you set in your email is wrong! -Mail delivery failed: returning message to sender</p> <p> </p> <p>Please send correct address</p> <p> </p> <p>Susan</p> <p> </p> <p>From: susan&leon nortje ********** <br /> Sent: 28 November 2016 11:19 AM<br /> To: ********** /> Subject: FW: P ********** <br /> Importance: High</p> <p> </p> <p> </p> <p> </p> <p>From: susan&leon nortje ********** <br /> Sent: 28 November 2016 10:13 AM<br /> To: ********** ********** /> Cc: 'Chantelle Aspden'; ********** 'AC Makelaars'<br /> Subject: FW: P ********** <br /> Importance: High</p> <p> </p> <p>Morning,</p> <p> </p> <p>I like to enquire about the refund that is outstanding. Please assist CLEARLY I don’t understand attachment.</p> <p> </p> <p>Regards,</p> <p>Susan</p> <p> </p> <p>From: Lee-Ann Owgan ********** <br /> Sent: 22 November 2016 09:57 AM<br /> To: ********** /> Subject: P ********** </p> <p> </p> <p>Good day</p> <p> </p> <p>I refer to you e-mail to Chantelle dated the 16 November 2016.</p> <p>Attached is the confirmation of the refund that was processed.</p> <p> </p> <p>If you have any questions regarding the refund, please e-mail ********** using the subject line as given above.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Lee-Ann Owgan.</p> <p>Senior Claims Assessor | Hollard Life | South Africa</p> <p>T: +27 ********** | F: ********** | E: ********** | W: www.hollard.co.za</p> <p> </p> <p> </p> <p>Chantelle,</p> <p> </p> <p>See attached. WE DO’T UNDERSTAND THE ATTACHEDMENT SHE SEND</p> <p> </p> <p>Your are not up to date with your clients.</p> <p> </p> <p>Herewith do I give you change to finalization my case on Friday the 23th of December 2016.</p> <p> </p> <p>Regards,</p> <p>Susan</p> <p> </p> <p>From: Chantelle Aspden ********** <br /> Sent: 15 December 2016 01:33 PM<br /> To: susan&leon nortje<br /> Cc: 'AC Makelaars'; Louis De Vries<br /> Subject: RE: POLIS ********** REFUND</p> <p> </p> <p>Good day,</p> <p> </p> <p>Please see attached response that was sent to you.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Chantelle Aspden.</p> <p>Claims Administrator | Hollard life | South Africa</p> <p>T: +27 11 ********** | F: ********** | E: ********** | W: www.hollard.co.za</p> <p> </p> <p> </p> <p>From: susan&leon nortje ********** <br /> Sent: 15 December 2016 12:57 PM<br /> To: Chantelle Aspden<br /> Cc: 'AC Makelaars'; Louis De Vries<br /> Subject: RE: POLIS ********** REFUND<br /> Importance: High</p> <p> </p> <p>Hallo Chantelle,</p> <p> </p> <p>Herewith do I like to require the status of my refund please. Please advice.</p> <p> </p> <p>Regards,</p> <p>Susan</p> <p> </p> <p>From: Chantelle Aspden ********** <br /> Sent: 16 November 2016 11:57 AM<br /> To: susan&leon nortje<br /> Cc: 'AC Makelaars'; Louis De Vries<br /> Subject: RE: POLIS ********** REFUND</p> <p> </p> <p>Hi Susan,</p> <p> </p> <p>Thanks for your query, I have sent it to the assessor.</p> <p> </p> <p>Please allow turnaround of 5 – 10 working days for a response.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Chantelle Aspden.</p> <p>Claims Administrator | Hollard life | South Africa</p> <p>T: +27 11 ********** | F: ********** | E: ********** | W: www.hollard.co.za</p> <p> </p> <p> </p> <p>From: susan&leon nortje ********** <br /> Sent: 16 November 2016 10:51 AM<br /> To: Chantelle Aspden<br /> Cc: 'AC Makelaars'; Louis De Vries<br /> Subject: FW: POLIS ********** REFUND<br /> Importance: High</p> <p> </p> <p>Good day Chantelle,</p> <p> </p> <p>May I please ask your assistance in this matter, see below.</p> <p> </p> <p>It’s been awhile and nobody came back to us yet.</p> <p> </p> <p>Kind regards,</p> <p>Susan</p> <p> </p> <p>From: susan&leon nortje ********** <br /> Sent: 10 November 2016 11:09 AM<br /> To: 'AC Makelaars'<br /> Cc: ********** /> Subject: POLIS ********** REFUND</p> <p> </p> <p>Vir julle aandag,</p> <p> </p> <p>Jenette (011) ********** het my nou ges***el oor eis wat nie kan uitbetaal en die voordeel wat nie verwyder is.</p> <p> </p> <p>Sy gaan dit nou deurgee vir die refund van premies terug werkend vandag eis uitbetaal is 2013. Kom ons hoop die belofte gaan hou!</p> <p> </p> <p>Groete,</p> <p>Susan</p> <p> </p> <p> </p>