Prolonged assessment of vehicle

I will never understand how it would take the whole week to assess damage on a vehicle post collision.<br> <br> I lodged a claim last week Tuesday morning with an individual named Maimela, he told me feedback from the Assessor will be provided within 24 hours.<br> <br> Two days later I phoned to follow up on the supposed feedback that I never received. Another individual named Neo said she will revert back to me before the end of that day.<br> <br> As usual, by the following morning I hadn't heard from them, I then took the trouble of following up again. This time, Enerstitia was the third one to fail me.<br> <br> The last one to make an empty promise was Mpho, also from the claims department. This is putting my life on hold because I have no idea what the way forward is, with a car that collided last month already.<br> <br> The hassle of the daily follow up calls is becoming an unnecessary expense, which could've been avoided if people had the competency to deliver on what they were appointed for, instead of shifting the blame each time there's a glitch.<br> <br> I am not impressed at all with this kind of service, because I have never defaulted payment of my monthly premiums, and now I'm suffering like this.<br> <br> Regards,<br> <br> Ngomane