NM
Ncebakazi M

1 reviews | Active since Dec 2010

01 Dec 2016, 13:37

Premium ollection and policy reinstatement

<p>Early October I spoke to a representative from Hollard about reinstating my policy and paying missed premium. During the call I was given 2 options of reving the policy which were to either pay the missed premium (R3172) all at once on the 25th of October or pay it over the 2 months period and wait the waiting peiod will be applicable. I agrred to e second option wich is paying the missed premium over 2 months. On the 25th of October the whole R3172 was deducted from my account which was not the agreement. I reversed the premium. When I called Hollard to enquire about this I was told I need to wait 6 months before anything can be done as all premiums have been reversed and I will start from scratch with my policy. How is this possible as the mistake was on Hollard's side. I never agreed to paying the whole amount all at once. I wanted to pay over 2 months. What do I do then in the next 6 months, do I just fold my arms and wait for Hollard to do whatever they ant to do. Please assit with reinstating this policy immidiately!!</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply01 Dec 2016, 14:51
Official

Hello ****rance

I would like to thank you for contacting us regarding your experience.

I am sorry that your account was debited with the full amount and you have received no assistance.

Please refer to the email sent to you and respond accordingly.

Kind Regards

Lynne Lawrence

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