ME
Mike E

1 reviews | Active since Apr 2015

29 May 2017, 21:44

Poorest service by short term insurance.

<p>My car was in an accident and Legacy Hollard appointed a panel beater that was not approved by Audi South Africa to do repairs on Audi motor cars. The panel beater installed inferior quality aftermarket radiators that was leaking gearbox oil at the gearbox oil cooler. After fitting a third aftermarket radiator the car was sent for a refilling of the gearbox oil at a VW agency. That radiator also started leaking and then it was decided to fit a genuine parts radiatorin my car Audi A6 with a multitronic gearbox. The gearbox oil was however not refilled. After driving for about 2 months the car started showing symptoms of gearbox damage and took the car to an Audi agency where they confirmed the gearbox oil was not refilled and that there is gearbox damage. The panel beater and the insurance did not do anything in the way of repairing the damage that was caused to the gearbox. Yet there is an oil analysis done showing there is damage in the gearbox due to excessive wear in the gearbox components and overheating of the gearbox and gearbox oil. The car was at a gearbox repair shop but they said no damage, but I did aske the gearbox repair shop to check other components as well which he never did. Now I have a car without a gearbox which is worthless to me. I feel it is the responsibility of the insurance to foot the bill of the damage because they appointed the panel beater to do the repairs who caused the damage through negligence and poor workmanship.</p> <p>There are other gearbox repair workshops that say there is damage done to the gearbox when I describe the situation. To replace the gearbox is in the order of R100000.00.</p>

0
Replies (3)
Hollard Insurance
Hollard Insurance's reply30 May 2017, 10:25
Official

Hello Erasmus Mike

Thank you for making contact with us.

I am sorry about your gearbox .

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

ME
Mike E's update04 Jun 2017, 22:23
Reviewer Update

" I am sorry about your gearbox" will not do it for me. I want the gearbox to be repaired. Not words. I want action. This is making me more and more frustrated and have a good mind to take this issue to a court of law. I do not believe that Hollard can be such a good insurance company if that is the way they treat their clients. No follow up or replies to emails sent. Poorest quality of service.

ME
Mike E's update13 Jun 2017, 22:50
Reviewer Update

When will Hollard reply to the email I sent to them for a response? Compared to other insurance companies they have a list of bad reviews. How can they still survive and continue to do business? This is terrible and I do not want excuses and words like "I am sorry to hear about your gearbox." I want replacement of the damaged parts. They are absolutely useless. Get real and start getting the act together. I want to see action and not words. Poor quality of service and no follow up.

Sent an email to the address mentioned in the reply. No response yet. So to me Hollard and Legacy Hollard are not even interested in coming to an agreement to solve my issue with the gearbox troubles I am having. They are are just making my reviews go from bad to worse and even rotten. I give them absolute 0% rating for customer support and customer satisfaction = negative response. Do they ever fix up the damage caused by the non approved panel beater? Since November 2015 I have been having an uphill battle and no joy. Hollard and Legacy Hollard are the worst short term insurance company. They will never get any recommendations or any good reviews as they are just trouble. Try any other short term isurance except Hollard and their subsidiaries.