Poorest service by Hollard when you subnit a claim

I had an insurance with Hollard for furniture including my mom's furniture as I left mine with her when I was relocsting to Durban.

This year my mom's house was ****** and the ******s took a lot of staff. I submitted a claim with Hollard 2 months ago and there is no direction as to what is happening with the claim. When you take the insurance it's very easy, few steps you take for them to deduct money from your bank, but when you claim you hear of new things that you were not told about when you sign up. You start hearing about assessors, proof of ownership, just thing that will make sure the claim is delayed for about a year if possible. Police, Forensic, Assessor came to the house but still no communication. They even sent me a letter rejecting my claim because they say I submitted false information. When I challenged that rejection letter, they opened the claim again and niw they are looking for proof of ownership that they never asked for when I took the insurance. Hollard process my claim I don't have anything to do with what the assessor say, I have insurance with you, there was no assessor to check if you are really deducting money from my account when I signed with you. Even this long process of yours was never explained to me to prepare me if anything happens abd may need to claim.

This poorest service of yours is unacceptable, you are even continuIng to deduct miney for the insurance even though you are delaying to process the claim, I have waited long enough for your response, I dont have anything else to give you regarding that claim, just finalise my claim now.