Poor Service & Slow when it comes to claims

I am very disappointed with the speed of claims I've been waiting well over 3 month now to get my tablet fixed.

I've been paying for hollard insurance for well over 2 years and this would be my 1st claim. However the things I have to go to just for them to pick the tab up at my house and now I've been waitig for almost a month and no contact.

Before the they fetched the table I was in contact with them and they advised I have to write a motivation letter for the claim. Which I done and sent in but no response. Then I tried to get things started by going in to hollard in the shopping mall as they will be able to assist me. Then when I got there they told me that they cannot assist me as they can see on the system that the tablet had to be picked up already but I have to go back to the shop we I purchased the tablet.

Then I went to Game and they got someone to pick the tablet up but now I'm just waiting, not knowing what to do next? And having to go through all this I would understand if I was not paying for the service over 2 years but come on. I'm a good customer never made any claims over 2 years.

The reason for the 2 stars would be that they manage to finally fetch the tablet but nothing since then. Poor communication. Please contact me and advise me of the way forward as I would not like to wait a further 2 month now for it to be repaired.

Thank you.