Poor Service Regarding Claim

Good day<br> I Mr M A Hendrickse ID number *** is very dissapointed in service I received regarding insurance claim for my cell phone which was ****** in June 22. I had then contacted C-Surance and had sent threw my claim forms from the Cell C store in Ladysmith in June. I had then contacted them several times to do follow up regarding my claim and still have not been receiving any feedback. Consultants at the Cell C store had also did follow ups and only received feedback in August where they were informed that a letter would be sent to me via post regarding my claim. I then receive the letter today 14 September stating that my claim is rejected due to certain criteria which I was not informed of when taking out the policy, I have been paying and and have also paid access fee each time I would send handset for repairs. It is honestly not fair as I have waited so long two and half months and to get such response is pathetic. I am upset and disappointed in the service while every month money is been debited from my account from both Cell C and C-Surance. Please assist with way forward as I have trusted in this company and now not getting any service.<br>