Poor service or no service at all??

Is this bad service, or no service at all?? I wrote this mail to Hollard regarding my policy on the 21st of May 2018 and still had no response up to this day! Customer service? None!!

Afternoon,

I currently have a Coverplus policy at Hollard for a BMW320i. I sold this vehicle in 2015 already. Can you please assist to move this cover to my new vehicle?

It's a VW Tiguan 1.4 TSi Bluemotion 2012. Reg no JLY114NW.

My current policy no: ********** 5372

Regards

JB van Heerden