LM
Lerato M
1 reviews | Active since May 2024
10 Mar 2025, 15:35
Poor service from hollard insurance
I had a car accident on the 11th November 2024, I have claimed for 3rd party insurance since I was bumped a truck that is insured with hollard, it has been a hell 5 months of my life going up amd down with thos company requesting endless information just to avoid paying for my claim. Every time there is a new person working on my claims and the worst part is that those people im told they work from home and I cant get access to call them directly. I'm very disappointed with the service of this company and I will never recommend it to anyone
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Replies (5)0
Replies (5)
Hollard Insurance's replyOfficial
10 Mar 2025, 15:48Hello Lerato Madiba
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply10 Mar 2025, 15:48
Official
Hello Lerato Madiba
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
LM
Lerato M's updateReviewer Update
10 Mar 2025, 15:49The only thing that will satisfy me now is for hollard to pay my claim and stop wasting any more time.
LM
Lerato M's update10 Mar 2025, 15:49
Reviewer Update
The only thing that will satisfy me now is for hollard to pay my claim and stop wasting any more time.
Hollard Insurance's replyOfficial
10 Mar 2025, 16:05Hi Lerato noted thank you for your response.
Hollard Insurance's reply10 Mar 2025, 16:05
Official
Hi Lerato noted thank you for your response.
LM
Lerato M's updateReviewer Update
12 Mar 2025, 16:54It has been 3 days since I lodged a complain with this insurance company, all I got was an email automated response and still nobody attempted to contact me. It seems like I'm just a useless client who cannot be attended or get help.
LM
Lerato M's update12 Mar 2025, 16:54
Reviewer Update
It has been 3 days since I lodged a complain with this insurance company, all I got was an email automated response and still nobody attempted to contact me. It seems like I'm just a useless client who cannot be attended or get help.
LM
Lerato M's updateReviewer Update
13 Mar 2025, 11:51I am extremely dissatisfied with Hollard Insurance after my recent experience with them. On November 11, 2024, I was involved in an accident with a truck driver from Bullfrog Logistics. Despite being a loyal customer and having the proper coverage, Hollard has refused to pay for the damages caused by this incident.
I have submitted all the necessary documentation and provided detailed information about the accident, yet they continue to give me the runaround. Their customer service has been unhelpful, and they have not offered any clear explanation for why they are denying my claim. It feels like they are looking for any excuse to avoid compensating me for my losses.
This has been an incredibly frustrating experience, and I feel completely let down by Hollard Insurance. I would strongly advise anyone to reconsider choosing them for their insurance needs. They clearly do not stand by their customers when it matters most. They are telling me I was trying to overtake their client car yet we were driving towards the same direction.
Hollard is useless
Hollard is useless
LM
Lerato M's update13 Mar 2025, 11:51
Reviewer Update
I am extremely dissatisfied with Hollard Insurance after my recent experience with them. On November 11, 2024, I was involved in an accident with a truck driver from Bullfrog Logistics. Despite being a loyal customer and having the proper coverage, Hollard has refused to pay for the damages caused by this incident.
I have submitted all the necessary documentation and provided detailed information about the accident, yet they continue to give me the runaround. Their customer service has been unhelpful, and they have not offered any clear explanation for why they are denying my claim. It feels like they are looking for any excuse to avoid compensating me for my losses.
This has been an incredibly frustrating experience, and I feel completely let down by Hollard Insurance. I would strongly advise anyone to reconsider choosing them for their insurance needs. They clearly do not stand by their customers when it matters most. They are telling me I was trying to overtake their client car yet we were driving towards the same direction.
Hollard is useless
Hollard is useless