Poor service from Hollard

Hollard really is the worst. I have a home insurance policy and until today my claim has not been resolved . My electric gate had been damaged by the storm, when I informed them they were dragging their feet in responding. In 3 weeks the only communication I had received from them were 2 SMSs, whenever I called no one could assist me, only when I was trying to lay a complaint against them they started to move a bit faster in assisting me. They told me that an assessor had been trying to reach me however my number was not working that’s the reason for the delay, which is a lie my number had been working perfectly. Anyways over a month later, someone did come to fix the gate and guess what, the gate is still giving me problems and no one is assisting me. I swear I wouldn’t wish this experience even on my worst enemy