Poor Service from Hollard

Date of incident: 27/09/2015<br> Time of incident: 6:30 PM<br> Claim number with Hollard: 844168<br> <br> To whom it may concern<br> <br> o I had an accident on the 27/09/2014<br> o A claim was logged with Hollard on the 29/09/2015<br> o Two weeks later I received an email from Onica Kekana (Hollard - Data Verifier) advising me that a Tracker has been appointed and I will received feedback within 90 days<br> o After 90 days I have not received any feedback from Onica or Hollard and I did a follow up but did not receive any responds<br> o I have sent numerous emails and made many phone calls to Onica but to no avail.<br> o I logged a complaint on the Hollard Website on the 4th of March 2015 which is when I received an email from Onica on the 5th March 2015 advising me that the third party is not insured and Hollard is attempting to recover the loss. Since that update I did not receive any further updates and once again tried to contact Hollard but was unsuccessful.<br> o On the 8th June 2015, I emailed Onica regarding the lack of service I was receiving from Hollard and requested to have an update<br> o On the 9th June 2015, Onica responded and advised me that the matter is with recoveries and I should contact the team l