FM
Francois M

1 reviews | Active since May 2017

25 May 2017, 10:50

Poor Service Eric Claim C***

<p>Dear Janine (Claim C ********** )</p> <p> </p> <p>I tried calling you but I was informed you are in a meeting.Tried to call you again today but you are in a meeting.</p> <p>I would like to inform you that I am not happy with the service I am getting from Eric.</p> <p>He just ignore my mails and does not comply with the basic of communications.</p> <p>After Warren(Your independent) assessor wrote a mail to Eric, he did not respond and I've also requested him to respond without success.</p> <p>I need an answer asap regarding Warrens request as I need my vehicle repaired.</p> <p>After I had to deal with this poor service I was informed that the claim will be settlerd and was approved on the 26th of APRIL 2017.Today is the 25th of May and still no payment.I was informed that the payment was only requested on the 23rd.I had to drive for more than 2 months with a damaged non raod worthy vehicle due to the poor service of Eric at Hollard.</p> <p>Regards</p> <p> </p> <p>Francois</p> <p> </p>

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply25 May 2017, 11:52
Official

Hello Matfran

Thank you for contacting us.

I am sorry that you received no response to your e-mail.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

FM
Francois M's update25 May 2017, 11:54
Reviewer Update

Dear Lynne

Thank you for the quick response.

Regards

Francois