Poor service delivery from Hollard and Zama Construction

Good Day Hollard,

This has been a truly frustrating journey with this company, I have been patient and understanding but this is gone on long enough.

On the 23rd of November Zama Construction came to start the work for a claim I submitted in October. They painted only, did not put damp seal and did a terrible job, please see attached. I then informed them of the poor paint job on the 24th November 2017 with pictures, they said they would contact me to rectify. They contacted me on the 26th November 2017 I informed them that I am unavailable in the week due to work, and based on their previous work I would like to be home so I am only available on the weekend. Zama Construction employee informed me that they do not work on the weekend. I also requested that they send me pictures of the awnings they were replacing but I never received them.

I gave it sometime as I was writing exams, then I decided to contact Ooba on the 11.12.2017, they said they will contact Zama Construction. Never heard from Ooba or Zama Construction. I contacted Ooba again on the 14.12.2017, they said they will contact Zama Construction. Zama Construction made contact on the 18.12.2017 made arrangements for the next day and never pitched. They arrived on the 21.12.2017 to start a job with no tools, no scaffolding, no safety harnesses, no proper PPE. The awnings were incomplete, poorly welded and the sizes were incorrect. (see attached) I spoke to Aneesh on two occasions after the 21.12.2017 he said they would return on the 23.11.2017 and again no one pitched.

I sent an email on the 05.01.2018 to ********** and ********** Ooba responded to say that Hollard would contact me however i have yet to hear from Hollard.

Please can I have some assistance with this matter.