FJ
F J
1 reviews | Active since Nov 2012
11 Dec 2015, 08:19
Poor service delivery for claim processing
It has been 2 weeks since my house was flooded accidentally, ruining all my laminate wood flooring (from kitchen to living areas and bedrooms). Claim registered following day, but plumber sent out only arrived after 2 days to see what went wrong. Assessor appointed (notice sent to me by sms 5 days after claim submitted. Assessor \Digicall Assessing Solutions"don't contact me for appointment. I phone them myself on Tuesday afternoon. Neil from Mpumalanga branch claims he is too busy"
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Hollard Insurance's replyOfficial
11 Dec 2015, 12:21Hello yesitsmeagain,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims manager for urgent attention and an agent will be in contact with you regarding the delay on your claim as well as the appointment of an assessor.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims manager for urgent attention and an agent will be in contact with you regarding the delay on your claim as well as the appointment of an assessor.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply11 Dec 2015, 12:21
Official
Hello yesitsmeagain,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims manager for urgent attention and an agent will be in contact with you regarding the delay on your claim as well as the appointment of an assessor.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims manager for urgent attention and an agent will be in contact with you regarding the delay on your claim as well as the appointment of an assessor.
Kind Regards
Lynne Lawrence
***