Poor service

My mother's home is insured through Hollard Insurance. She had contacted them to lodge a claim due to damage caused by inclement weather. She was advised that someone would come through to assess the damages. Since the initial call, no one has contacted her, no one has come through to conduct an assessment, and more damage has been caused due to the poor recent thunderstorms in Durban. Kindly contact Shireen Naidoo on ***