Poor service car insurance

I have a car insurance with Holland car insurance it's been three full weeks no report nothing.in that three weeks the only thing they say it's that my car is taken for assessment.i also have curtasy car but I am struggling because they say I can't have it until the approve the claim next week I am closing at work I don't know how I am going to get home because I have two kids+ a bag.i will never recommend this insurance to anyone 💔💔