Poor service

The less said about the service the better, I'm appalled frankly. I took out a hollard cellphone insurance via game store last year when I bought my cell phone, about three weeks ago my cellphone screen started to detach from the motherboard. I called the contact Centre several dating Back from the 7th without little to no assistance regarding my problem to the extend that I must wrote a motivational letter on why I'm claiming. The brochure states that the claim process can take up to 5working days. I'm on day number 9 and still I'm no better off, they are the first to debit when my salary comes in but now I have to fight for what I've been paying for like I owe then, in order to prevent my phone from further damage I have to use a rubber band in order to Keep it together. This is my second bad experience with hollard and I can comfortably say I would not recommend it to anyone