poor service

<p>I have 4 funeral policies with hollard that started 2004 and 2006, policy number ********** has lapsed as i received an SMS on 18/7/2017 and on 17/07 pol was paid at nedbank R 81.00 by myself. On 19/07 /2017 I visited the branch spoke to consultant dimakatso she confirmed there's an amount of 200 that i paid on 07/06/2017 not allocated to the policy caused i used my ID as the reference not the above policy no. I called the complaints dept on 27july spoke to Percy ref ********** 594 he did not resolve my problem till to date now I got an sms again to call them, why must I phone if the error is on their side I have all my receipts showing that the funds have been paid. why are the other 3 policies paid via debit order and not the above policy. This policy must be reinstated with immediate effect. There's no customer service at hollard it's service its poor and pathetic.</p>