Poor Service

I was involved in an accident on the 01/03/15. Submitted a claim. Went for assessment. Everything seemed to be going well. <br> <br> Took the car in for repairs on the 16th of March (2 weeks later!). Panel shop promised to be finished by 11/04/15 (4 weeks later).<br> <br> When I called them 10/04/15 they told me they can't finish it ***, said they will finish 14 or 15 April. Got an SMS yesterday saying they will finish 18 April (5 weeks later). <br> <br> I'm always the one doing follow up. No one at either Hollard or panel shop bothers to give me a call or write me an email (costs nothing) to give me feedback. <br> <br> I had to call Hollard three times ( just yesterday). I spoke to Hulani & Mpho who each promised to call me back. But that never happens. <br> <br> I am now stranded. I don't have my car (after 7 weeks after the accident and 5 weeks after its sitting at the panel shop). Courtesy car is gone (28 days depleted). Hollard says they \can't"do anything about that. <br> <br> I can't go to work"