1 reviews | Active since Apr 2017

26 Apr 2017, 20:39

Poor service

<p>I have my phones insuranced with Hollard. I have been given the run around for the past 28days. They keep telling me to call again after 7days. I have been doing so WEEKLY but to no avail. They claim they are investigating my case which has since been ascalated. I am VERY unhappy with the service I have been receiving. During this investigation money is still being deducted from my account yet I dont have a phone.</p> <p>I do NOT recommend anybody to take out phone insurance with Hollard. They are only after taking money because when its time to pay, they give the run around.</p> <p> </p> <p>I have other phones insured with Hollard which I am considering cancelling. I would rather not have any insurance than to throw away money with Hollard. </p> <p> </p> <p>Once again they told me to call again after 7days. I had to fax my claim forms EIGHT times because they claimed they did not receive anything.</p> <p> </p> <p>USELESS!!!!</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply02 May 2017, 10:48
Official

Hello kay-botha

I would like to thank you for contacting us regarding your experience.

I am sorry that you haven’t had any feedback on your claim.

Please refer to the email sent to you and respond accordingly.

Kind Regards

Lynne Lawrence

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