poor service

<p>I app**** for claims for insurance for my cellphone on the 1st of February 2017, and I was asked to submit all my documents which I did...3 days after I had submitted the documents I called to confirm if my documents were received..the documents were received but I was told that i need to pay a minimum fee of R200 which I was never told about initially...i paid the money its been a 2 weeks now n I still do not have a phone..each time I call I am told a different story..</p>