poor service

<p>i enquired about a claim for cell phone insurance cover on the 09/01/2017 at the game store , was advised i should 1st send the documents , i.e the affidavit and copy of my id through before tehy can provide me with the necessary banking details for me to pay my excess. i had to make numerous calls to an 086 number which is very costly as you are holding for 10 to 15mins at a time , when i eventually spoke to consutlant i was given the banking details. only to be told i would have to forward proof of payment and then do a follow up call to confirm the receipt of the proof of payment . i sumitted proof on or around the 16/01/2017. i then followed up with finrite on the 19/01/2017 and spoke to boitumelo who advised the device should be dispatched and delivered in the following week . on the 25/01/2017 i called once again spoke to Abigail who then told me they have dispatch issues and i might get the device the following week . this is unacceptable as i took the insurance to protect myself against loss or theft as thisi is out of my control , but i have nothing but trouble and terrible service from this company . i want this matter escalated to someone who is willing to assist me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>