Poor Service

The service offered by Hollard is pathetic. Lodged a claim with them in December 2018 and still waiting on the claim to be resolved. The claim consisted of two issues, one being a damaged bathroom ceiling due to a leak from the geyser, and the other being water running down the walls of the adjacent room. The claim was initially rejected, after which I requested a second assessor to be appointed. The claim was then partly approved. The leak in the bathroom was fixed on the 4th of February, only for it to reacur today, the 11th of February and for which I had to pay a plumber to do repairs.

I was offered a cash payout to conduct repairs to the bathroom ceiling myself, seeing that I had contracters on side already. I agreed to this, but still waiting for my money.

The water running down the walls of the adjacent room, was found to be a result of damaged insulation in the roof. However, according to the assessors, this damage is due to wear and tear of the insulation, which I'm not in agreement with. I've consulted contracters who confirmed that wear and tear of the insulation is highly unlikely. The most probable cause is that the insulation was damaged while work or repairs was conducted inside the roof. I was not aware of this damage and hence the reason why I feel Hollard should cover this, and not me.