Poor service

I'm very disappointed with thr poor service Hollard cellphone insurance has given me. In April, I bought a cellphone at Game stores and registered for Hollard cellphone insurance, they've asked me to pay R60.00 for activation and told me my phone wss covered immediately. They were supposed to deduct in May, and they didn't. I called them and changed my banking details since I started a new job in June and they still didn't deduct. I've called again in July and my policy was lapsed, they reinstated it and told me they'll debit by the 25th of August but still they didn't deduct. Now I have to call them again and preach the same script. I'm very disappointed in you and I'll never buy a phone at Game stores and associate myself with Hollard ever again.