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Stephan S

1 reviews | Active since May 2015

21 Dec 2016, 17:25

Poor Response

<p>Good day,</p> <p> I have sent a dozen emails, to Hollard to update my details but Never got a response back. I have phoned a few times and got ones through to an operator, i gave her my details 4 times to make sure she got it right. But when i got my email back from the operator, my details was wrong again, i have spend more than R60 on Airtime trying to update my details. Today i phoned again but was cut off..</p> <p>Why dont Hollard respond to any of my emails, its been more than a week now.. very poor service.</p> <p>My mother in law is with another insurance, she only sent ONE email, and she got immediat response back from them... Thats service, Not like Hollard..</p> <p>If the service is like this, i think i should change to better service...</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply22 Dec 2016, 08:55
Official

Hello

I would like to thank you for contacting us regarding your experience.

I am sorry that your details were not updated as per your request.

Please refer to the email sent to you and respond accordingly.

Regards

Lynne Lawrence