Poor & pathetic HOLLARD & BIDVEST CAR INSURANCE

I have my car insurance with Hollard administered by bidvest for 3.5 years now. My insurance is comprehensive & despite very trying & difficult times for the last year and a bit & especially now during covid 19, I have never missed a payment. Hollard unlike other insurers does NOT offer me any rewards for good driving & no claims . Hollard unlike other insurers does NOT offer cash backs!!! My policy is reviewed once a year by bidvest & hollard & a minor R20 or R30 could be reduced off my premium. This is ridiculous & negligible compared to the cash back a person would get after a certain period of no claims!! Whenever this is queried with bidvest insurance, I'm told bidvest only administers the policy and cannot make any decisions about premiums or cash backs or rewards for LOYALTY & NO CLAIMS for any client!! Further during covid 19 other insurers have reduced premiums for clients during a very difficult time for many ppl. When I queried bidvest insurance almost a month ago I was told they waiting for a decision from hollard to assist clients. I'm still waiting a month later & we almost in lockdown level 3. Hollard has clearly adopted a wait & see & reactive approach here unlike other insurers who have been proactive!!! Pathetic really HOLLARD CAR INSURANCE & BIDVEST INSURANCE!!! I contacted hollard today only to be told refer back to bidvest insurance!!! Disgraceful!!