Poor level of service...

I'm very much disappointed with the level of service from Hollard. I've been sending emails through regarding Proline Autobody Sandton poor workmanship on my vehicle. But everytime I send an email. I only get an automated response that just frustrates me. I mean I pay my monthly premiums without fail. To be treated like this by Hollard is unprofessional and disrespectful to its clients... I'm even thinking of switching to another insurance company that actually cares about its clients. For 2 weeks straight I've been emailing Hollard. I even sent an a to its "Group complaint department". I'm disgusted by the level of service from Hollard Insurance...