NT
Nevern T

1 reviews | Active since May 2016

04 Apr 2024, 12:06

Poor Customer Service and Expereince.

Absolutely disgusted with Hollards Claim Services, I have been trying to contact Hollard since Tuesday and have not been able to get through to an agent to assist me with an update.

Agents either cannot find my policy or keep giving me numbers to call other departments as they cannot assist me.

What ****es me off even more is that my Broker is experiencing the exact same issue.

I would not recommend Hollard at this point due to the poor experience and what puts the cherry on top is that in a moment of need the company you have trusted to assist cannot even find your policy number.

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply04 Apr 2024, 14:19
Official
 
Hello  Nevern
 
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team.