POOR CUSTOMER SERVICE

<p>I have been trying for 3 weeks for them to collect my cellphone that is damaged and that I have insurance on. i purchased the phone through GAME. since the 15th of this month they have been telling me tomorrow tomorrow tomorrow. But that tomorrow does not come. I tried to get hold of the complaints manager for that division todayu on ********** with NO LUCK. I keep on getting cut off. There policy is that they will collect a damaged phone withing 72 hours. HA.......... not true. I need that phone collected and replaced IMMEDIATELY</p>