Poor Customer Service

<p>My dad, Mr P Naidoo, Policy ********** , ID No- ********** 123081 refers. He passed away on 29/06/2016. Due to my mum being in the mourining phase, I contacted Hollard on ********** 000 on numerous occasions querying the policy and advising staff that I dont want to policy to laps as my dads bank account was frozen and the debit would have bounced. I have spoken to Laura; Lerato; Vanessa; and Timothy who all promised to get someone to call me back. On the last occasion i spoke to Timothy who i explained the situation to and my fustration and he promised to call me back once "their system" was up and running. My mum received a letter today stating this policy will be cancelled due to non payment. IS this what Hollard does to policy holders during mourning phases and when payment is due to beneficiaries. I have dates that I called and you can check your voice recording of all calls on me querying this. Please can I get URGENT feedback on this.</p>