LL
Lamla L
1 reviews | Active since Nov 2020
06 Nov 2020, 15:53
Poor customer service
Hi I had a cellphone insurance with you guys and you cancelled my insurance during Covid without alerting me and then you guys tried to explain why it was cancelled.Now for 4 months I been asking if I can get my policy documents that I signed and you guys lie and tell me about 3 working days.My phone isn’t covered now and you always at the call centre we need to wait 50 minutes with no assistance but lies.Firnrite
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Hollard Insurance's replyOfficial
06 Nov 2020, 16:25Hello Lamla Lamla
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Insurance's reply06 Nov 2020, 16:25
Official
Hello Lamla Lamla
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints