Poor customer service

Since in February until now waiting for Hollard Insurance to assist me with the claim,I'm writing this review for the second time complaining about the same matter, I don't know whether the delay is causing by me not being the owner on the policy as I'm the third party or what,the sad part of it the owner of policy wanted my car fixed immediately after the accident, he even provided all contacts to me but now Hollard Insurance is failing me, I once had policy with them was considering on joining them again,with the service I'm getting from them I will never join Hollard Insurance again,my heart is so broken every time when I look at my car in that state even worse not knowing when it will be fixed or will it even going to fixed because I have provided them with all documents requested assessment done last month so I don't know what's holding them.