Poor customer service

Good Day<br> <br> My name is Sheila Adonis. Since 2011 up to 2015 They have been deducting premiums for two policies without my consent.I had a policy with them, then stopped paying because my son turned 21,they then cancelled that policy two years later they re-opened that policy without my consent and deducting more than they should have. when i called in they told me my premium increased to make up for all the months i was behind. then also to find out that they have been deducting premiums for 2 policies without my consent. I have been struggling with this query since July 2015. Every time when i call in they tell me, that they will provide me with a playback tape,(proof of me giving them consent of policies) and they will get back to me, but never do, i must always contact them. its so frustrating. I still haven't received any recording tapes. I would like to have this resolved as soon as possible.