LC
Lettie C
1 reviews | Active since Dec 2018
13 Feb 2019, 12:46
Poor customer service.
I took cellphone insurance through Truworths with Hollard. I can never get someone on the line, instead the phone rings for ages before someone answers and cuts the call abruptly before you can say anything. I cannot change debit order dates or request for any documents from them regarding the insurance.
How does one take money but not assist customers when help is required???!
Fly by night companies which I am starting to associate this cellphone insurance with both Truworths and Hollard as no one has answers for my queries ever.
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Replies (2)0
Replies (2)
Hollard Insurance's replyOfficial
13 Feb 2019, 16:11Good afternoon Lettie
Thank you for bringing this matter to my attention.
Kindly note the details of your complaint will be reviewed and one of our senior consultants will be in contact with you to discuss further details.
kind Regards
Nathan Mangope
Thank you for bringing this matter to my attention.
Kindly note the details of your complaint will be reviewed and one of our senior consultants will be in contact with you to discuss further details.
kind Regards
Nathan Mangope
Hollard Insurance's reply13 Feb 2019, 16:11
Official
Good afternoon Lettie
Thank you for bringing this matter to my attention.
Kindly note the details of your complaint will be reviewed and one of our senior consultants will be in contact with you to discuss further details.
kind Regards
Nathan Mangope
Thank you for bringing this matter to my attention.
Kindly note the details of your complaint will be reviewed and one of our senior consultants will be in contact with you to discuss further details.
kind Regards
Nathan Mangope
LC
Lettie C's updateReviewer Update
27 Jun 2019, 22:22I still lie in wait...... No call or email whatsoever and yet my account continues to be deducted. I can't change debit order dates or query anything and yet I have cellphone insurance that is rather useless.
LC
Lettie C's update27 Jun 2019, 22:22
Reviewer Update
I still lie in wait...... No call or email whatsoever and yet my account continues to be deducted. I can't change debit order dates or query anything and yet I have cellphone insurance that is rather useless.