Poor customer service

Having received my renewal schedule in June,I contacted Hollard requesting that my sum insured's should be amended with effect from the renewal date.I spoke to a consultant named Nokuthula(10th June 2015),who was unable to assist me and transferred me to the retentions consultant named Thabang(This individual was especially clueless).My interaction with him frustrated me to the point that I requested the policy to be cancelled.Thereafter I spoke to Vuyelya (19th June 2015) and asked for the policy to be reinstated and the values to be adjusted and once again requested for an updated policy schedule.Once again the instructions I gave was not followed and I did not receive the updated policy schedule.I called again and spoke to Amanda (23th June 2015) with the same request and she promised me that it would be resolved.Today is the 3rd July and I still have not been assisted.I called again yesterday and was informed that a manager would make contact with me and lo and behold,no one has bothered calling me.<br> <br> The level of customer service at Hollard has dropped to an all time low and I am certain it will lead to many customers cancelling their policies.<br> <br> <br> <br>