Poor customer service

Hi! I'm Olga Lekoba,on the 28/02/2018 submitted a claim to Hollard,its a funeral cover,on Friday around 2pm i received an SMS with reference number wf ********** 95 saying they will contact me within 2days while processing my claim,i went to the branch today the 07/03/2018 to check how far with the claim,the consultant told me the account was send to risk department and there's no feedback on her side regarding the finalisation of the claim so I must just keep on waiting,i phoned customer service at this number ********** 169 spoked with Thato reference number ********** 029,where was told that they will take 7days before the account being paid out,the problem is was not told when I join the funeral cover,i joined knowing they will pay out within 48hours as was told and was also told that waiting period is 6months,why risk because six months has being completed,i had to do a loan in order to bury my uncle,hes already beried on Saturday,i joined because one of my friend recommended them the thing is she has never made any claim,im very disappointed with their services I don't think I will ever recommend them to any of my family members or friends,they don't communicate with me either I don't even know how to count the seven days mentioned to me because from Thursday till today it's seven days,i still have a policy with them thinking of cancelling it,i know I will receive the same service in the future or when I'm gone my family will suffer and I don't have any other policies than Hollard one.