Poor claims support and doesn’t pay attention to claim details

Formally submitted all claim documents to my broker to claim from Hollard and over a more than a week we’ve been taken from pillar to post. My broker submitted all the details last week and I followed up this Monday.

My broker escalated it with Hollard management on Tuesday and this morning I received a call to say they want to send an assessor. I was completely baffled and said that is not what is required for a tyre claim and we are claiming for a tyre cover replacement!!!! They completely didn’t read her documents and all our evidence submitted and wanted me to resubmit. I immediately told my broker who asked them what is going on and why do they not pay attention to documents and claim details. Extremely poor and the worst path is I had to deal to resolve my tyre replacement all on our my own as I need to use my vehicle whilst these if it’s mess around . Extremely poor client support for a client of a few years.