Poor Claims Service

I was involved in an accident in August where I submitted my claim with my broker Rodel insurance My claim was approved and my vehicle was taken to Motor Accident Group for repairs upon the completion the vehicle was returned back to me. however, the damage was not repaired my car still has an oil leakage

I have been pleading with the panelbeater and the insurer to fix the damage caused, I have been taken from pillar to post and not getting any feedback My vehicle is currently still at the panelbeaters

I have been insured with you since 2020 with no previous claims and all premiums paid

I am a retired senior citizen and this has caused me great inconvenience and severe havoc in my life as I rely on my vehicle to carry my necessities.

If this is not resolved by COB Friday I will need to escalate and lay a formal complaint with the ombudsman

THIS HAS BEEN A NIGHTMARE !!!