Poor claims back up and excuses

We unfortunately we hard hit with a severe storm in November 2015 while on holiday in Natal. We reported the incident and where given a claim number and advised that a outsourced company would start sending contractors to attend to the repairs. We had several contractors come through and quote on the damages but waited for ages for the claims to be approved. The items that have been repaired by there appointed contractors is very poorly completed and jewelry was stollen out of dressing table draw by one set of contractors. The theft and the poor service was reported and 2 assessors have been to compile reports yet nothing has happened.<br> To date our alarm system is still faulty and we had to pay someone to stay and house sit over the December holidays. The external lights are still faulty, resulting in us have no security at home. It seems that my families well being is not very high on there priorities. <br> Our kitchen and scullery units were also quoted on by 2 different contractors but has also not been attended too. After 3 months and much aggregation we are still waiting and every time we complain another assessor comes out and promises a result which never happens. Very dissapoint