Poor attention to detail.

I called in to change my marital status on my policy but the consultant for some reason ended up merging my two policies and duplicating one of my vehicles. <br> <br> I noticed this on my policy schedule and called back immediately. Amanda was brilliant in handling this problem but had to get her IT department to sort it out. Her Team leader Nadeema was requested to log a fault. Whether it was logged or not I dont know but she is conveniently on leave at the moment.<br> Nadeema neglected to check that my debit date was fast approaching and because of her negligence I am now going to be double debited for the same car. This could have been avoided.<br> <br> Very poor service from a person in a management role.